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Interactive Voice Response

CONTACT CENTRE SERVICES

Providing the best customer experience when dealing with inbound/outbound or customer service work is essential to ensure your brand can stand out from the crowd. Our highly trained contact centre staff can help you achieve this by being the face of your company.

From simple response handling services to complex sales ordering and customer care, our staff can give your customers piece of mind when dealing with your services.

We also offer LiveChat agents that can help to provide easy access to customers on your website. LiveChat agents can provide customer support, product support and help guide them through making an order. With instant access to agents during operational hours, your customers will have support wherever they need it on your site.

 

RESPONSE HANDLING

If your customers are calling to order application packs or requests for information, our agents can deal with these quickly and effectively. If calls need to be redirected to your internal staff we can also do this on call.

ORDER PROCESSING

Our agents are trained in your products and services ensuring that customers get the expertise they need for product support direct from our agents.

CUSTOMER SERVICE

We can take the strain off your internal departments by dealing with all aspects of customer service from product and delivery support to complaint handling.

Interactive Voice Response

We can offer full interactive voice response services to direct your customers to the correct agent quickly. We can also offer out of hours call back services to allow customers to leave a number so we can respond to them when required.

OUTBOUND

We can help you with lead generation using our experienced outbound agents. We work with you to develop a flexible approach to getting your foot in the door with potential customers B2B or B2C.

OVERFLOW & OUT OF HOURS

If your internal departments require overflow facilities during busy periods, we can help along with out of hours services to extend your business hours.

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