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Connected Customer Experience

Customer experience experts that make every interaction count.

Success happens when partnership replaces pressure.


As your business grows, customer experience becomes complex, fragmented, and hard to own.

Every day, we show up as a genuine extension of your teams. We listen, anticipate, and act with the considered care and precision that make complex operations feel effortless.

CX Services takes end-to-end ownership of how your entire customer journey works in practice; joining the dots to create seamless experiences for your customers.

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Contact Centre Customer

 
Connected Customer Experience
 
End-to-end Ownership
 
Accountability for Outcomes
 
Giving Clients Confidence

 

 

 

Our Services

We'll design a solution that is bespoke to your needs, that will ease your operational strains and drive your marketing success.

Contact Centre phone

From inbound enquiries to outbound sales and customer service, our friendly and experienced operators connect you with customers at every stage of their journey.

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Data Management database

Maximise your marketing performance. From database design to data cleaning and demographic profiling, we piece the puzzle together to transform your campaign results.

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Digital Printing printer

We print fully personalised mailing campaigns that capture the attention of the right people at the right time to boost ROI.
 

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Mailing envelope

From simple postcards to luxury letters, we co-ordinate the printing, fulfilment and posting of your mailings - and dig into the data to make every piece go further.

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Fulfilment packing box

With our own onsite warehouse, we can pick, pack, and process your orders - guaranteeing high levels of accuracy and on-time deliveries at a competitive price.

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Our Clients

Trusted by businesses like yours.

Discover how we've helped organisations achieve better results through our services and expertise.

Neilson Financial Services

Reliable High-Volume Direct Mail

For more than 10 years, CX Services has provided reliable print and fulfilment support across eight distinct Neilson brands. Each has its own complex variable fills, making accuracy, security and consistency essential across every document and every despatch.

View case study

Fresenius Kabi

Accurate Clinical Fulfilment

Accuracy, when accuracy is the entire point. More than 80 stock lines, each with its own batch numbers and best before dates, all of it under stock isolation and quality assurance protocols.

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The House of Bruar

150,000 calls handled each year

For over a decade, we have been House of Bruar’s customer experience partner - managing interactions across channels and upholding their reputation for creating the finest customer experiences.

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Brooklyn Travel

15 Travel Brands – One Customer View

Demographic profiling. CHAID Analysis. Targeted large scale marketing campaigns. Welcome Home postcards after a holiday. Brochure requests fulfilled daily with a personalised letter and the right brochure. All driven from a bespoke built, single view marketing database.

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Highland Broadband

Personalised Print Communication

By combining detailed customer data with high-quality print and mailing, CX Services support Highland Broadband in producing and delivering communications that feel personal, timely and purposeful - supporting customer acquisition and retention as the network continues to grow.

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What Our Clients Say

I cannot speak highly enough of this team. The quality of service is fantastic, the platform is intuitive, and the whole experience is efficient from start to finish. It feels like working with people who are invested in getting it right, not just getting it done - and the way they embed themselves into our ways of working, you'd be hard pressed to remember that we're not all just one company.

They've made a real difference to how smoothly we're able to operate, and I'd recommend them without hesitation.
  Kat Norquoy
Business Support & Facilities Manager
Neilson Financial Services

With a steady flow of physical mail going out to members across Europe, from new member welcome packs to renewal reminders and member magazines, we've relied on CX Services for data, print and fulfilment for many years.

Proactive and responsive, they've adapted with us as our membership model has evolved. Deadlines never slip, and when something unforeseen or last minute comes up, Greg, John and the team always come back with practical solutions rather than new problems.
  Kerry Grassick
Head of European Marketing
The Scotch Malt Whisky Society

 

 

 

About CX Services

 
Greg Girard
“

You want to work with people you can rely on. People who will be there when you need them the most.


We’ve been solving complex customer experience challenges for over 30 years. The problems change - but the approach doesn't.


We're redefining what businesses expect from a service provider. Think of us as the engine room of your business - every day, we show up as a genuine extension of your team. We build trusted partnerships, connect your people, systems and data, and help deliver customer experiences that create lasting value.

We get to know your business inside and out, and connect your data and systems to design, manage, and execute connected customer experiences.

Greg Girard

Managing Director


Meet the team →

Latest CX Services News

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Why Fulfilment Can Make or Break Customer Experience in Ecommerce

Reliable fulfilment plays a critical role in shaping customer experience, supporting brand reputation and helping ecommerce businesses deliver consistent, professional service at scale.

Read More →
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Why Data Quality Is the Real Driver of Campaign Performance

The role of accurate mailing data in improving campaign performance.

Read More →
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The Circular Advantage of Mail

Exploring how mail operates within a circular system, offering a sustainable approach to customer communications while continuing to deliver strong engagement and measurable results

Read More →
Read More Posts→

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Contact Centre Agents

Ready to take control of your connected customer experience?

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Contact Us
info@cxservicesltd.com
0370 606 6070
       


Dunoon Office
Unit 14, Highland Avenue,
DUNOON, PA23 8PQ
Telephone: 0370 606 6070
 

Ellesmere Port Office
Unit 23,
Junction 8 Business Centre
ELLESMERE PORT, CH65 3AS
Telephone: 0370 606 6070

Glasgow Office
Clyde Offices, 2nd Floor,
48 West George Street
GLASGOW, G2 1BP
Telephone: 0370 606 6070

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