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Connected Customer Experience

UK-Based Contact Centre Outsourcing Services

Automated lines. Slow response times. Chat “support” that sends customers spinning around in circles…and creates a poor reputation for your business.

Shouldn’t customer contact be a little more…human?

We think so. That’s why, when you choose CX Services as your outsourced contact centre support partner, you get real people, based in the UK, on the end of the phone - whenever you need them to be.

Start the Conversation

Inbound Call Centre

Outbound Call Centre

Customer Service

Live Chat

61%

of customers...
want to speak to a human instead of a chatbot.

69%

of customers...
more likely to make a sale when a business responds to a live-chat enquiry within five minutes.

HOW WE HELP YOUR OPERATIONS TEAM

We become an extension of your business and create consistent customer call experiences.

What this means for you:

▸ Every call is handled when it should be, without sacrificing your other daily operations
▸ Less pressure on your busy team - we take calling off your hands
▸ Extended availability, without internal hires, expensive training or overtime payments

HOW WE HELP YOUR MARKETING TEAM

We treat customer calls as an essential part of your wider marketing strategy, to deliver on-brand communications, every time.

What this means for you:

▸ Better campaign results through consistent omnichannel customer experiences
▸ Lead qualification, nurturing, and conversion, without putting pressure on internal resources
▸ Detailed customer insights that can improve messaging across channels

Contact Centre Services from CX Services

Outbound. Inbound. Out of Hours.

You name it, we’ll dial it - because your customers deserve to talk to real people, every time.

Inbound Call Centre

No matter where they are in your journey, we deliver the best customer experience to improve awareness, loyalty, and conversion.

Customer Service

From delivery tracking to complaint handling, our team has the know-how to handle even the most complex requests…and they do it all with a smile.

Order Processing

No matter where they are in your journey, we’re there when your customers need us - improving brand awareness, loyalty, and conversion.

Live Chat

Our live chat agents provide rapid response and assistance, to keep customers moving towards purchase even when your offices are closed.

Overflow and Out-of-Hours

We take hours of admin off your team’s desk by managing your sales process effectively and efficiently - so you can spend more time where it really counts.

Outbound Call Centre

We speak to your ideal customers - and provide proactive support for your existing ones - to collect data that improves every experience with your brand.

Start the Conversation

How it Works

Right Strategy

Before any calls are made, we have a detailed chat to understand your business, objectives, and existing customer base. That way, we can package up contact centre activities that fit your needs.

Right Content

We work directly with your team to plan out every exchange we will have with your customers and prospects. If the message ever needs to change, we react - and retrain our agents - immediately, so there’s no interruption to your service or results.

Right People

We complete a free audit to analyse the quality of your data.

We can also provide data management services to clean your contacts and create targeted customer profiles that maximise your success by ensuring we speak to the right people.

Right Time

Our contact centre team - who, by now, are a well-oiled part of your business machine - take charge of your call schedule - so you can rest assured calls are being handled by people who are proud to represent your brand.

Right Results

We regularly monitor the data behind your calls - from daily totals to average length - to optimise our scripts and improve your results. Our services are fully flexible, and can expand and contract as your needs evolve.

Start the Conversation

“ We take accountability for your end-to-end customer experience ”

Rebecca Rooney
Operations Manager

FEATURE CASE STUDY

The House of Bruar
So much more than handling calls.

150,000+ calls handled every year

Every year, CX Services handles over 150,000 customer calls on behalf of The House of Bruar. For a brand built on quality and exceptional customer experience, every conversation is an opportunity to reinforce its reputation.

For more than 15 years, we've acted as an extension of their business - not simply answering calls, but representing the brand with the same care, professionalism and attention to detail their customers expect.

Every call is answered. Every customer experiences the brand exactly as intended. The House of Bruar knows their customers are receiving the same level of service they would deliver themselves.

Contact Centre Advice & Guidance

Reconnecting, Retaining, and Reigniting: The Power of Outbound Telemarketing

A personal approach to outbound calls helped Thombequ win back lapsed customers.

What is Inbound Customer Service?

In today's fiercely competitive business environment, delivering exceptional customer service is a necessity, not an option. CX Services is committed to helping businesses distinguish themselves by offering premier inbound customer service solutions.

What is an outsourced contact centre?

In this blog post, we'll take a closer look at using outsourced contact centres and the benefits they can provide.

Ready to take control of your connected customer experience?

Let's have a conversation

Contact Us
info@cxservicesltd.com
0370 606 6070

Dunoon Office
Unit 14, Highland Avenue,
DUNOON, PA23 8PQ
Telephone: 0370 606 6070

Ellesmere Port Office
Unit 23,
Junction 8 Business Centre
ELLESMERE PORT, CH65 3AS
Telephone: 0370 606 6070

Glasgow Office
Clyde Offices, 2nd Floor,
48 West George Street
GLASGOW, G2 1BP
Telephone: 0370 606 6070

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UK-Based Contact Centre Outsourcing Services

HOW WE HELP YOUR OPERATIONS TEAM

HOW WE HELP YOUR MARKETING TEAM

Contact Centre Services from CX Services

Inbound Call Centre

Customer Service

Order Processing

Live Chat

Overflow and Out-of-Hours

Outbound Call Centre

How it Works

Right Strategy

Right Content

Right People

Right Time

Right Results

The House of Bruar So much more than handling calls.

Contact Centre Advice & Guidance

Reconnecting, Retaining, and Reigniting: The Power of Outbound Telemarketing

What is Inbound Customer Service?

What is an outsourced contact centre?

The House of Bruar
So much more than handling calls.