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About CX Services

Customer Experience Experts for Growing Businesses

Our story starts in 2019 - but our expertise dates back long before then…

CX Services Ltd was formed following a successful management buyout of Database Direct Ltd (DDL) - a successful direct marketing company with over 30 years of experience.

We saw an opportunity to do things differently, and decided to combine this direct marketing expertise with a real focus on making every customer interaction with your business unforgettable.

Now, you can think of us as another arm of your business: a team of customer experience experts who will go above and beyond to design, manage, and execute connected customer experiences.

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Customer Contact Centre

Data Management

Digital Printing

Direct Mail

What We’re All About

We want to redefine what businesses expect from a service partner - setting a new standard for trusted, human-centred support that powers your business evolution.

You want to work with people you can rely on. People who understand exactly what you need, when you need it, and how to get you the best result. People who can take some of the load off your desk, so you can focus on the work that really moves the needle.

Success happens when partnership replaces pressure. Every day, we show up as a genuine extension of your teams. We listen, anticipate, and act with the considered care and precision that make complex operations feel effortless.

Our Values

Dependability

We follow through, anticipate needs, and own outcomes.

Partnership

We work with our clients, not for them. Think of us as your expert insiders: integrating into teams, sharing goals, and going above and beyond to help your business evolution.

Insight

We use our knowledge to make things easier, smarter, and better - both for your business, and your customers. Our understanding of data, processes, and people help you make the right decisions for long-term success.

Empowerment

We give you more freedom to grow. By expanding your capacity and capability, we make even your most ambitious goals achievable - so you start to ask, “what’s next?”

Human Connection

We never lose sight of the people behind every process. Empathy and understanding guide how we communicate, collaborate, and operate.

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“ We never lose sight of the people behind every process ”

Greg Girard
Managing Director

Why Choose CX Services?

We don’t just deliver services - we design solutions

We ensure each part of your customer experience connects by overseeing how it runs day-to-day - reducing pressure on your teams, removing friction for customers, and turning gaps into opportunities in real-time.

We focus on outcomes, not just outputs

Whether we’re handling one activity or several, we consider the full operational context of every move we make: upstream data, downstream fulfilment, internal teams, external suppliers, and real customer behaviour.

We take ownership of your customer journey

This means anticipating issues before they arise, coordinating moving parts others don’t see, and staying accountable for your success as complexity increases with growth.

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Meet the Team

GREG GIRARD

MANAGING DIRECTOR

Having joined DDL in 1995, our fearless leader Greg has worked in every role in the business - from data capture to technical services. Outside of work, you’ll find him coaching the local youth football team…or at a rave!

JOHN LAMONT

TECHNICAL SERVICES DIRECTOR

A Computer Science graduate from the University of Strathclyde, John is the brains behind all things tech at CX Service. When he isn’t in front of his computer, he’s in the gym working on a new PB.

Ready to take control of your connected customer experience?

Let's have a conversation

Contact Us
info@cxservicesltd.com
0370 606 6070

Dunoon Office
Unit 14, Highland Avenue,
DUNOON, PA23 8PQ
Telephone: 0370 606 6070

Ellesmere Port Office
Unit 23,
Junction 8 Business Centre
ELLESMERE PORT, CH65 3AS
Telephone: 0370 606 6070

Glasgow Office
Clyde Offices, 2nd Floor,
48 West George Street
GLASGOW, G2 1BP
Telephone: 0370 606 6070

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