Whether you’re sending thousands of items a day or just a handful, managing fulfilment in-house requires a huge amount of attention to detail. As your requirements increase, it becomes impossible for your team to manage alongside their other responsibilities.
With our own UK-based warehouse and dedicated team, we can take the complexity of fulfillment off your hands.
We take care of order fulfilment, so your team can focus on efficiency, process improvement, and business growth.
What this means for you:
When you outsource fulfilment to us, every campaign can be executed with no delays.
From hampers to brochures, letters to information packs - whatever you need to send to your customers, we can handle it for you.
We can free up your time and send information packs, brochures, hampers, and more - every day, if you need us to.
Accurate orders create happy customers. We can use barcode scanning to keep track of every item we send on your behalf.
We can fulfil a wide range of orders, and scale up seasonally to ensure we meet the demands of your customers.
Reduce pressure on your business and free up much-needed space when you store your mail in our dedicated warehouse.
Make mailing more cost-effective. We use our industry rates to ship your orders securely and at the best price.
We have a detailed chat to understand your business, objectives, and existing customer data, so we can plan a fulfilment strategy that fits your needs.
We complete a free data audit to analyse your data quality and can offer data supply services to help you reach new markets.
We create a plan to send your orders to a wide range of customer groups - and make sure every order is prepared, packaged, and posted properly.
We monitor the costs of every major mail delivery service, to secure you the most cost-effective option every time.
Improved customer experience, better brand awareness, repeat business, or new customers. Whatever your goal, our fulfilment services can help you reach it.
“ We want to redefine the perception of what a service partner is. ”
John Lamont Technical Services Director
Fresenius Kabi is a European leader in infusion therapy, transfusion technology and clinical nutrition, with a vision it states in three words: Caring for Life. Its food and drink products reach people through NHS professionals and directly to patients at home.
That changes the fulfilment brief entirely. More than 80 stock lines, each with its own batch numbers and best before dates, all of it under stock isolation and quality assurance protocols.
CX Services built a custom database with stock management integrated into it. Best before tracking. Batch numbers held against every despatch. Orders arrive and go out the same day, signed for, with consignment numbers and proof of delivery reported back.
Caring for Life is Fresenius Kabi's promise. On the days it comes down to whether the right box reached the right address, it is being kept by CX Services.
Reliable fulfilment plays a critical role in shaping customer experience, supporting brand reputation and helping ecommerce businesses deliver consistent, professional service at scale.
Creating Memorable First Impressions
A look into order fulfillment, what order fulfillment is, how it is done and why we are able to fulfil and ship orders to a high standard at CX Services.
Ready to take control of your connected customer experience?