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  CALL CENTRE OUTSOURCING SERVICES

Our outsourced call centre services help your business save time, money, and resources by handling your inbound and outbound calls while delivering the best possible experience to your customers.

From simple response handling services to complex order processing and customer care, our highly trained call centre staff work around the clock to ensure you are always there for your customers.

Why Outsource Your Call Centre?

Outsourcing some or all of your customer calls and customer service needs presents a variety of advantages to businesses of all sectors and sizes.
 

  • Increased Flexibility & Scale: Outsourcing helps you to rapidly adapt to changing customer needs such as call volume peaks during high demand.
  • Access to Extended Customer Support: Call centre outsourcing services allows you to extend your business hours and offer reliable support whenever your customers may need it.
  • Reduced Costs: Call centre outsourcing eliminates the need for in-house call centre staff and technology, minimizing your overhead and infrastructure costs.
  • Improved Customer Service Quality: With outsourced call centre support you get the opportunity to work with a well-trained, competent team of customer service professionals who offer tried-and-tested processes and extensive expertise.
  • Increased Customer Satisfaction: Entrusting your call centre services to knowledgeable experts paves the way for exceeding customer expectations and elevating your business.

 

Call Centre Services from CX Services

By outsourcing your customer service and call handling strategy, CX Services help you put your customers first without sacrificing any of your other daily operations.

Whether you're a fast-growing SME, or an established large corporation, our teams will devise tailor-made solutions specifically for your business needs and objectives. We can help with:

Outsourced Customer Service

Regardless of how much support you need, our team is trained to handle various requests, from delivery tracking to complaint handling.

Inbound Call Centre

Our outsourced contact solution for inbound calls offers you the flexibility to scale your operation on-demand and give your customers the best customer experience from the start of their journey right through to the end.

Outbound Call Centre

Calling B2B or B2C can be challenging, so let our Outbound Telemarketing agents deliver your message or offer your product to your prospects on your behalf.

Order Processing

With years of experience and excellent attention to detail, our call centre team ensures that your sales are made efficiently and effectively.

Overflow & Out-Of-Hours Call Handling

Our reliable and skilled call centre agents are available to handle your customer services with the highest quality at the times that your business needs more support.

Live Chat

Our experienced Live Chat agents can provide rapid response and assistance to your valuable customers via your own website even after your offices close; helping your customers move from browsing to buying.

 

Why Outsource Your Call Centre to CX Services?

Outsourcing your call centre services can alleviate some of the pressure that business owners can face while trying to grow their brand. By outsourcing these duties to CX Services, you will be able to focus on core business objectives while we focus on supporting your brand with first-class customer service.

CX Services outsourced call centre solutions are:
 
  • Both flexible and scalable, allowing you to mould them to your specifications and needs.
  • Available to your customers at any time of the day, including holidays and weekends.
  • Delivered by experienced customer service advisors.
  • Available across multiple different channels including inbound and outbound calls, emails, live chat, and social media interactions.

Who Are CX Services?

CX Services is a successful direct marketing company with over 30 years' worth of experience. Our team consists of dedicated, hard-working individuals with an obligation to exceed expectations at every opportunity.


Latest News from CX Services

Keep up to date with our regular news to see how we can keep you competitive in your customer experience journey.

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Speak with CX Services Today

We’re here to help you make your customer service process more efficient, more organised and less time-consuming for you. If you want to improve how your customer calls are handled, talk to us today.
 

Contact Us

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Contact Us
info@cxservicesltd.com
0370 606 6070
     

Dunoon Office
Unit 14, Highland Avenue,
DUNOON, PA23 8PQ
Telephone: 0370 606 6070

Glasgow Office
Clyde Offices, 2nd Floor,
48 West George Street
GLASGOW, G2 1BP
Telephone: 0141 413 1800

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