CALL CENTRE OUTSOURCING SERVICES

Why Outsource Your Call Centre?

Outsourcing some or all of your customer calls and customer service needs presents a variety of advantages to businesses of all sectors and sizes.
 

• Increased Flexibility & Scale: Outsourcing helps you to rapidly adapt to changing customer needs such as call volume peaks during high demand.
• Access to Extended Customer Support: Call centre outsourcing services allows you to extend your business hours and offer reliable support whenever your customers may need it.
• Reduced Costs: Call centre outsourcing eliminates the need for in-house call centre staff and technology, minimizing your overhead and infrastructure costs.
• Improved Customer Service Quality: With outsourced call centre support you get the opportunity to work with a well-trained, competent team of customer service professionals who offer tried-and-tested processes and extensive expertise.
• Increased Customer Satisfaction: Entrusting your call centre services to knowledgeable experts paves the way for exceeding customer expectations and elevating your business.

Call Centre Services from CX Services

By outsourcing your customer service and call handling strategy, CX Services help you put your customers first without sacrificing any of your other daily operations.

Whether you're a fast-growing SME, or an established large corporation, our teams will devise tailor-made solutions specifically for your business needs and objectives. We can help with:

Outsourced Customer Service

Regardless of how much support you need, our team is trained to handle various requests, from delivery tracking to complaint handling.

Inbound Call Centre

Our outsourced contact solution for inbound calls offers you the flexibility to scale your operation on-demand and give your customers the best customer experience from the start of their journey right through to the end.

Outbound Call Centre

Calling B2B or B2C can be challenging, so let our Outbound Telemarketing agents deliver your message or offer your product to your prospects on your behalf.

Order Processing

With years of experience and excellent attention to detail, our call centre team ensures that your sales are made efficiently and effectively.

Overflow & Out-Of-Hours Call Handling

Our reliable and skilled call centre agents are available to handle your customer services with the highest quality at the times that your business needs more support.

Live Chat

Our experienced Live Chat agents can provide rapid response and assistance to your valuable customers via your own website even after your offices close; helping your customers move from browsing to buying.