Menu
  1. Home
  2. Services
    1. Call Centre Outsourcing
      1. Outsourced Customer Service
      2. Inbound Call Centre
      3. Outbound Call Centre
      4. Order Processing
      5. Ultimate Call Centre Guide
      6. Retail Customer Experience
      7. LiveChat Agents
      8. Charity Donation Handling
      9. Inbound Customer Service
      10. Omnichannel Customer Experience
    2. Data Management
      1. Data Cleansing
      2. Data Supply
      3. Data Profiling
      4. Data Management Platforms
      5. Master Data Management
      6. Data Security Management
      7. Market Data Cost Management
      8. Paper Forms Data Capture
      9. Product Data Management
      10. Mailchimp API Integration
    3. Digital Printing
      1. Variable Printing
      2. Postcard Printing
      3. Letter Printing
      4. Envelope Printing
      5. Programmatic Printing
      6. Print Finishing
    4. Mail Fulfilment
      1. eCommerce Fulfilment
      2. Pick and Pack
      3. Fulfilment Warehousing
      4. Envelope Stuffing
      5. Postage Services
      6. Membership Packs
    5. Direct Mail
      1. Postcard Mailing Marketing
      2. Letter Mailing
      3. Returns Management
      4. Christmas Direct Mail
      5. Web To Print
      6. Mailshot Services
      7. Transactional Mail
      8. Direct Mail Guide
      9. Direct Mail Response Rates
      10. What Makes a Good Direct Mail Piece
      11. Direct Mail and QR Codes
      12. Hybrid Mail
      13. Sustainable Direct Mail
      14. Refer a Friend Mailings
    6. Website Development
  3. Sectors
    1. Automotive Direct Mail
    2. Hotel Direct Mail
    3. Insurance Direct Mail
    4. Financial Direct Mail
    5. Political Direct Mail
    6. Restaurant Direct Mail
    7. Travel Direct Mail
    8. Retail Clothing Direct Mail
  4. News
  5. Contact Us
    1. Vacancies
Telephony
Clouds
Interactive Voice Response (IVR) Solutions At CX Services
Outsourced Call Centre Services Through Phone And LiveChat
Orange Arrow Made Up Of Binary Code Pointing Right
Outsourced Telephone Response Solutions Graphic Element
Orange Arrow Made Up Of Binary Code Representing Data Flow
CX Services' Expert Call Centre Agent Avatar

Outsourced Customer Care Solutions for CX Services

Parcel Pick and Pack Service At CX Services
'Brochure Request' Graphic Element
Order Processing And Packing Services At CX Services
Orange Arrow
Call Centre Customer Care Graphic Element
'Data' Graphic Element
Data-Driven Direct Mail Solutions Graphic Element
Call Centre Telephone Response Graphic Element
Expert Response Handling Solutions At CX Services Graphics

Link

  CALL CENTRE OUTSOURCING SERVICES

Our outsourced call centre services help your business save time, money, and resources by handling your inbound and outbound calls while delivering the best possible experience to your customers.

From simple response handling services to complex order processing and customer care, our highly trained call centre staff work around the clock to ensure you are always there for your customers.

Why Outsource Your Call Centre?

Outsourcing some or all of your customer calls and customer service needs presents a variety of advantages to businesses of all sectors and sizes.
 

  • Increased Flexibility & Scale: Outsourcing helps you to rapidly adapt to changing customer needs such as call volume peaks during high demand.
  • Access to Extended Customer Support: Call centre outsourcing services allows you to extend your business hours and offer reliable support whenever your customers may need it.
  • Reduced Costs: Call centre outsourcing eliminates the need for in-house call centre staff and technology, minimizing your overhead and infrastructure costs.
  • Improved Customer Service Quality: With outsourced call centre support you get the opportunity to work with a well-trained, competent team of customer service professionals who offer tried-and-tested processes and extensive expertise.
  • Increased Customer Satisfaction: Entrusting your call centre services to knowledgeable experts paves the way for exceeding customer expectations and elevating your business.

 

Call Centre Services from CX Services

By outsourcing your customer service and call handling strategy, CX Services help you put your customers first without sacrificing any of your other daily operations.

Whether you're a fast-growing SME, or an established large corporation, our teams will devise tailor-made solutions specifically for your business needs and objectives. We can help with:

Outsourced Customer Service

Regardless of how much support you need, our team is trained to handle various requests, from delivery tracking to complaint handling.

Inbound Call Centre

Our outsourced contact solution for inbound calls offers you the flexibility to scale your operation on-demand and give your customers the best customer experience from the start of their journey right through to the end.

Outbound Call Centre

Calling B2B or B2C can be challenging, so let our Outbound Telemarketing agents deliver your message or offer your product to your prospects on your behalf.

Order Processing

With years of experience and excellent attention to detail, our call centre team ensures that your sales are made efficiently and effectively.

Overflow & Out-Of-Hours Call Handling

Our reliable and skilled call centre agents are available to handle your customer services with the highest quality at the times that your business needs more support.

Live Chat

Our experienced Live Chat agents can provide rapid response and assistance to your valuable customers via your own website even after your offices close; helping your customers move from browsing to buying.

 

Why Outsource Your Call Centre to CX Services?

Outsourcing your call centre services can alleviate some of the pressure that business owners can face while trying to grow their brand. By outsourcing these duties to CX Services, you will be able to focus on core business objectives while we focus on supporting your brand with first-class customer service.

CX Services outsourced call centre solutions are:
 
  • Both flexible and scalable, allowing you to mould them to your specifications and needs.
  • Available to your customers at any time of the day, including holidays and weekends.
  • Delivered by experienced customer service advisors.
  • Available across multiple different channels including inbound and outbound calls, emails, live chat, and social media interactions.

Who Are CX Services?

CX Services is a successful direct marketing company with over 30 years' worth of experience. Our team consists of dedicated, hard-working individuals with an obligation to exceed expectations at every opportunity.


Latest News from CX Services

Keep up to date with our regular news to see how we can keep you competitive in your customer experience journey.

Riley MacRae Print Scotland Apprentice of the Year 2025

Riley MacRae Print Scotland Apprentice of the Year 2025.

 

CX Services In The Community

At CX Services, we believe in giving back to the community, Supporting local businesses and charities is an important part of who we are. We share some of the ways we have helped to make a positive impact on the community over the last couple of years!

Unlocking the Power of Super Touchpoints

JICMAIL's research introduces the concept of "Super Touchpoints"

Speak with CX Services Today

We’re here to help you make your customer service process more efficient, more organised and less time-consuming for you. If you want to improve how your customer calls are handled, talk to us today.
 

Contact Us

CAPTCHA image
Enter the code shown above:

Contact Us
info@cxservicesltd.com
0370 606 6070
     

Dunoon Office
Unit 14, Highland Avenue,
DUNOON, PA23 8PQ
Telephone: 0370 606 6070

Glasgow Office
Clyde Offices, 2nd Floor,
48 West George Street
GLASGOW, G2 1BP
Telephone: 0141 413 1800

Join our mailing list
For all the latest news

Terms Of Use Privacy Notice Copyright 2025 by CX Services Ltd
Back To Top